Grievance redressal Policy

Prime Market Research > Grievance redressal Policy

The clients can write to the support platform please do write to us at compliance@primeresearch.in of Prime Market Research for redressing the grievance. If the grievance raised by the customer in the support platform fails to be redressed within the period of 21 working days, then the customer can raise the grievance in SCORES platform- SEBI complaints redress system scores.gov.in

SCORES LINK – Click Here* – https://scores.gov.in/scores/Welcome.html

ODR Portal could be accessed, if unsatisfied with the response. Your attention is drawn to the SEBI circular no. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023, on “Online Resolution of Disputes in the Indian Securities Market”.

A common Online Dispute Resolution Portal (“ODR Portal”) which harnesses conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market has been established. ODR Portal can be accessed via the following link – https://smartodr.in/login

Compliance Officer: Mr. Ram Naresh Singh.
Email Id: compliance@primeresearch.in
Phone No: +91-81200-05770

If you have a grievance, you can reach out to our Support Team for assistance.

Details of designation	Contact Person Name	Address where the physical address location	Contact No.	Email-ID	Working hours when complainant can call
Customer Care	Mr. Ram Naresh Singh	401-402, Rafael Tower, Saket Square, Indore, 452010	+91 8120005770	compliance@primeresearch.in	Mon-Sat 09AM – 05 PM
Head of Customer Care	-	-	-	-	-
Compliance Officer	Mr. Ram Naresh Singh	401-402, Rafael Tower, Saket Square, Indore, 452010	+91 8120005770	compliance@primeresearch.in	Mon-Sat 09AM – 05 PM
CEO	-	-	-	-	-
Principal Officer	Mr. Ram Naresh Singh	401-402, Rafael Tower, Saket Square, Indore, 452010	+91 8120005770	compliance@primeresearch.in	Mon-Sat 09AM – 05 PM

The abovementioned details would facilitate the complainants to approach the concerned RA before filing complaint to SEBI. For more details go to: –
https://www.bseindia.com/markets/MarketInfo/DispNewNoticesCirculars.aspx?page=20241209-41

We aim to resolve all grievances within 21 working days from the date of receipt.

If your grievance is not resolved within this timeframe, you can escalate it to SEBI’s SCORES Platform (SEBI Complaints Redress System).
SCORES Portal: scores.sebi.gov.in.

In case you are unsatisfied with the resolution provided through our support or the SCORES platform, you can access the Online Dispute Resolution (ODR) Portal.
ODR Portal: smartodr.in.